NHS Funded Care & Patient Services

What services does UB Healthcare provide?

At UB Healthcare, we provide a full range of services across NHS funded care delivery, complex case management, patient flow transformation, and care search support for both self-funders and care providers. Our expert multidisciplinary team works alongside commissioners, the NHS, and social care organisations to deliver high-quality outcomes, improve patient experiences, and ensure safe, cost-effective care.

What is NHS Funded Care Delivery Support Services?

Our NHS Funded Care Delivery Support Service helps commissioners and Integrated Care Boards (ICBs) to manage Continuing Healthcare (CHC), Funded Nursing Care (FNC) and complex care assessments, reviews, and appeals. We provide skilled clinicians, administrators, and governance oversight to ensure decisions are made consistently, fairly, and in line with NHS frameworks.

How does UB Healthcare support complex case management?

UB Healthcare specialises in Complex Case Management for individuals with high-level or long-term care needs. We allocate a dedicated case manager supported by our multidisciplinary team to coordinate assessments, care packages, clinical oversight, and Court of Protection involvement. This ensures patients receive safe, effective, and person-centred care while commissioners maintain financial and reputational governance.

Can UB Healthcare assist with self-funded care and placement?

Yes. UB Healthcare provides a Self-Funding Care Advice and Placement Service to help individuals and families find the right care, whether that’s domiciliary, live-in, residential, nursing, or dementia support. Our service is free for care seekers, and we partner only with CQC-registered care providers, giving peace of mind that quality and safety standards are met.

Partnerships & Social Impact

How can care providers partner with UB Healthcare?

We welcome partnerships with CQC-registered care providers across England. By joining our Care Provider Partnership, providers gain access to referrals for domiciliary care, live-in care, residential homes, dementia care, nursing, and mental health placements. Providers can register directly via our website to start working with us.

What resources does UB Healthcare offer for identifying 'hidden carers'?

As part of our Positive Impact programme, UB Healthcare developed a Hidden Carers in the Workplace Toolkit. This includes a simple one-page questionnaire that helps employers identify and support unpaid carers within their workforce. By recognising hidden carers, employers can improve staff wellbeing, retention, and inclusivity.

Approach, Governance & Impact

What makes UB Healthcare's approach to patient flow and transformation unique?

Our approach is built on tailored, flexible solutions that improve NHS patient flow. We work with hospitals, commissioners, and providers to reduce discharge delays, clear backlogs, and improve efficiency across health and social care systems. By combining clinical expertise, robust governance, and innovative service design, we deliver measurable improvements in patient outcomes and cost savings.

Who are UB Healthcare’s partners and commissioners?

UB Healthcare partners with a wide range of organisations, including NHS England, Integrated Care Boards (ICBs), local authorities, independent healthcare providers, and self-funding individuals. Our collaborative model ensures we act as an extension of our partners’ teams, delivering high-quality services that are responsive to local needs.

What is UB Healthcare’s multidisciplinary team composed of?

Our multidisciplinary team (MDT) includes experienced nurses, social workers, case managers, clinical leads, and administrative specialists. Together, we provide a holistic approach to care delivery — combining clinical excellence, strong governance, and patient-centred values — ensuring the best outcomes for individuals and commissioners.

How does UB Healthcare ensure quality and governance?

Quality and governance are at the heart of everything we do. UB Healthcare maintains a dedicated Governance Board, clinical quality assurance processes, robust auditing, and compliance with NHS England frameworks and GDPR standards. Our Evergreen NHS accreditation reflects our ongoing commitment to quality, safety, and continuous improvement.

Operations & Compliance

Does UB Healthcare operate nationally across England?

Yes. UB Healthcare operates nationally across all seven NHS England regions, delivering services remotely and face-to-face. Whether working directly with commissioners, providers, or care seekers, our team has the capacity and expertise to deliver consistent, high-quality services across the country.

How does UB Healthcare support sustainability and mental health initiatives?

UB Healthcare is proud to hold NHS Evergreen Accreditation, demonstrating our commitment to supporting the NHS on its journey to Net Zero Carbon by 2045. We also signed the Mental Health at Work Commitment Charter, showing our dedication to supporting staff wellbeing and creating a positive, inclusive workplace culture.

What policies govern UB Healthcare's use of personal data?

We take data privacy seriously. UB Healthcare’s Privacy Policy, effective from April 2024, is fully compliant with GDPR and UK data protection legislation. We are the registered data controller for all personal data we process, ensuring confidentiality, transparency, and safeguarding of sensitive health information.

Where is UB Healthcare located and how can they be contacted?

UB Healthcare is based in Solihull, West Midlands, and operates nationwide. You can reach us at:
📍 16 Highlands Road, Solihull, B90 4ND
📧 info@ubhealthcare.co.uk
📞 0121 824 9099

When was UB Healthcare Ltd incorporated?

UB Healthcare Ltd was incorporated on 3rd March 2022 and is registered in England and Wales under Company Number 13950973. Since then, we have grown rapidly into a trusted partner for NHS commissioners, care providers, and self-funders nationwide.