Experts in NHS Funded Care & Patient Flow

Our Mission

To improve outcomes, tackle inequalities and elevate experiences through collaborative partnerships, transparent communication, and cost-effective value for money services.

Our Approach

Simple yet profound: we work flexibly with our clients to design tailored solutions, leveraging the expertise of our passionate professionals in health and social care.

Our Goal

To ensure that those we serve receive the highest quality of care and support. Rooted in accountability, we deliver financial and operational efficiencies, enhancing productivity for our clients.

Our Services

At UB Healthcare, we specialise in NHS Funded Care, Complex Case Management, and Patient Flow through both Transformation and Service Delivery.

We work hand-in-hand with the NHS, Social Care, and Independent Care Providers across the country.

We implement quality-driven solutions that save costs and provide operational efficiencies, enabling our clients to meet key health and social care benchmarks and improve outcomes for individuals and their populations.

Why Partner with Us

We partner with clients across health and social care to deliver NHS Funded Care, complex case management and patient flow services.

  • We have assembled a team of highly skilled and accountable professionals who are deeply committed to improving health and social care and ensuring the best possible outcomes for individuals. Our clinical team is further bolstered by an experienced operations team, working tirelessly to create efficiencies in the process. Our delivery is overseen by our clinical quality managers (clinical leads) and supported by UB Healthcare's senior management team and clinical governance board.

  • Getting things right and keeping them right is at the heart of what we do. We provide our commissioners with the highest levels of clinical and operational delivery. We have stringent and rigorous quality assurance processes that ensure our work is only presented to our commissioners once it meets the agreed quality standards. We ensure that our governance policies and procedures are strictly applied at every stage of the process. Our clinical governance board oversees this. 

  • We recognise the individual needs of our commissioners and tailor our services accordingly. Whether you need assistance with a small number of cases to manage, assessments, or reviews or require support with a larger caseload, we have the expertise and capacity to provide the necessary assistance. Collaborating with UB Healthcare enables our clients to effectively address increased demands for services or periods of resource constraints. With over 50 skilled clinicians and a growing administrative and operations team, we can adapt our services to meet any requirement, ensuring the best outcomes for Individuals and our commissioners.

  • We have a large pool of specialist clinicians, social workers and non-clinical experts. We stand out as a truly multidisciplinary organisation, boasting credible, highly experienced professionals from across Health and Social Care professions. Our unique strength lies in our commitment to a Multidisciplinary Team approach to managing every case. Our expert case managers will proactively manage complex cases and provide dedicated support to the commissioner, individuals, and their representatives throughout the process.  Our team of experts are available to support appeals, independent reviews, dispute resolution, case preparations and representation at Court of Protection proceedings.

  • We are a national organisation that can deliver face-to-face and remote services across all seven regions of NHS England. UB Healthcare has a sizeable mobile delivery workforce with over 50 geographically dispersed registered health and care professionals, 10 senior director/executive level associates, and a large team of operational administration resources. We have supported the majority of ICBs across all seven regions in England. 

  • We design our delivery model to ensure that the correct processes, procedures, and family engagement are central to guaranteeing the best outcomes for individuals, their representatives, and commissioners. We understand the financial and workforce challenges health and care systems face and work collaboratively with our clients to address and overcome them. We help our clients deliver operational and financial efficiencies, allowing them to reinvest in core services. You only pay us once we have completed an assessment, review, or assignment. This provides real peace of mind and guarantees results and outcomes.  

  • We work closely with care providers across the UK, supporting self-funding clients in finding the right care and support to meet their needs. We leverage this relationship to help the commissioners we work with build relationships with providers in their market. Our commissioning and care brokerage services are proven to significantly reduce the cost of care for commissioners while ensuring that care providers get the required fees to deliver the expected quality levels of care.

  • Our Senior Management Team has extensive experience in providing NHS-funded care and commissioning services. They possess in-depth knowledge of health and social care systems across the 7 regions in England and have a track record of delivering contracts on a national scale. The team comprises a director of nursing who chairs the Governance Board, an NHS-funded care subject matter expert who has served as the Commissioning/CHC Director at multiple NHS Integrated Care Boards, a Senior Mental Health Nurse specialising in complex care, a senior registered Social Worker with decades of leadership experience within CCGs/ICBs, a systems expert with extensive experience in CHC digitalisation and operational management, and a service design expert who has collaborated with over 50 Acute Trusts to enhance their discharge and flow performance. Our SMT has built trusted relationships with ICBs & Trusts across England, Health boards in Wales, and other stakeholders, including Local Authorities.

NHS Funded Care & Patient Flow Services

At UB Healthcare, we take on the day-to-day operational and service transformation challenges so your teams can concentrate on more urgent matters.

Our work is fully quality-assured at every stage of the process—practice, procedures, and policies.

Our Clients

Governance

UB Healthcare is committed to providing our clients with the highest-quality work and achieving the best possible outcomes for individuals. Our robust Clinical Quality Assurance and Corporate Governance Structures ensure we achieve this goal. As a flexible contracting partner to NHS ICBs, Trusts, and CSUs, we prioritise delivering work that meets and, wherever possible, exceeds the expected quality standards.

Our Integrated Governance Board is accountable to the UB Healthcare Ltd Board and oversees our clinical delivery to ensure compliance with corporate, clinical, and information governance standards. It comprises qualified clinicians, specialist advisors, and subject matter experts and is chaired by our Clinical Director, Melanie Rogers.

Constantly striving for excellence across the following areas:

  • Professional registration and accreditations

  • Auditing and compliance 

  • Monitoring and reporting on quality 

  • Complaints and compliments 

  • Risk management and reporting 

  • Patient safety and safeguarding 

  • Data protection and information security 

  • Equality and diversity