Complex Case Management

We Are Truly Multi-Disciplinary

Boasting credible, highly experienced professionals from across Health and Social Care professions. Our unique strength lies in our commitment to a Multidisciplinary Team (MDT) approach to managing every case.

Each case entrusted to us is handled with precision and empathy, as we assign a dedicated case manager based on the patient's individual needs. Our comprehensive case management service is underpinned by robust clinical governance, overseen by our Clinical Governance Board, chaired by our Clinical Director.

Our Complex Case Management Service is designed to ensure the effective management of complex cases while delivering clinical, financial, and reputational governance for the responsible commissioner.

Elevating Practices

Navigating Challenges

Providing Assurance

Supporting With

Court of Protection Preparation & Representation

Complete Case Management

Personal Health Budget Set-Up & Management

Care Needs Assessment

Complex Care Sourcing & Placement

Safe & Well Reviews & Provider Management

Statutory Assessments - DST, Care Act, MCA, DoL

Mental Health & 117 After Care

Enabling you and your teams to:

Manage your most vulnerable & clinically at-risk individuals

Ensure decisions align with the best interest of the individual

Guarantee all aspects of the individuals care are addressed

Provide expert clinical representation in legal proceedings

Deliver excellence in complex case management

We commissioned UB Healthcare to support us with some complex CHC case management. 

What we immediately liked about the service that UB provide, is their flexible charging models such as the ability to charge by the hour and, how responsive they were to our initial enquiry and subsequent implementation of the service.

They provide experienced case managers with expert knowledge of the National Framework for NHS Continuing Healthcare and Funded Nursing Care July 2022 (Revised).

The UB Healthcare team are fully aware of the issues individuals and their families are facing and how to navigate complex processes such as Court of Protection (CoP) and challenges relating to CHC.

Their staff quickly became an extension of our BAU team and keep the team and ourselves fully appraised of progress and developments.  They are flexible in their service delivery and increase their input when necessary. This enabled us to plan for our BAU workload and be confident that limited resources are better targeted.
— Head of Strategic Commissioning NHS Staffordshire and Stoke On Trent ICB

Integrity

Authenticity

Quality

Partnership

Accountability